After-sales policy
- Policy overview
We are committed to providing transparent and efficient after-sales service to protect the rights of consumers. This policy applies to all products purchased through this website. The specific details are as follows:. - Return and exchange policy
(1) Applicable conditions
Return time limit: within 30 days after order receipt.
Product requirements:
Unused, undamaged, with labels and packaging intact;
Provide proof of purchase (order number, invoice, etc.)
(2) Return and exchange process
Contact customer service: Submit an application via online chat, email (lk10715702@gmail.com) or WhatsApp (+86 19926419717);
Review and confirmation: Customer service will feedback the review results within 24 hours, and send the return label and address after passing;
Return the product: Use designated logistics to return (shipping responsibility is detailed below);
Refund after acceptance: Refund will be processed within 3-5 working days after receiving the product.
(3) Rules for bearing freight costs
Scenario Freight bearer
Product quality issues/wrong goods shipped Seller bears the cost
Non-quality issues (such as inappropriate size) Buyer bears the cost
Promotional gifts damaged/missing No return or exchange
- Refund policy
Refund method: Refund through the original payment method (credit card/PayPal/account balance), and the processing time is 5-10 working days after approval.
Partial refund scenario:
Minor product defects: negotiate partial refund;
Missing accessories on return: refund after deducting the accessories cost.
- Warranty policy
Warranty period: 1 year warranty (starting from signing for receipt).
Service scope:
Free repair: component failure not caused by human damage;
Paid repair: out-of-warranty products or human damage (prior quotation required).
Repair process: Contact customer service → send back the product → test quotation → user confirmation → repair return.
- Customer Service Support
Channels:
Online customer service (24/5, support Chinese and English);
Email (reply within 48 hours);
Phone (9:00-18:00 on weekdays).
Dispute Settlement: If the dispute cannot be negotiated, it will be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration.
- Disclaimer
After-sales service is not provided in the following cases:
Exceeding the after-sales period;
Damage caused by failure to use according to the instructions;
Natural disasters/force majeure factors